macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Participants install, manage, and troubleshoot apps, and manage documents.
Participants manage basic and advanced network settings and troubleshoot network issues.
Participants manage network services, host sharing, and a personal firewall.
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
The primary reference for this course is macOS Support Essentials 10.15: Supporting and Troubleshooting macOS Catalina by Arek Dreyer and Adam Karneboge. You can save 30 percent on the book price by using coupon code PP-APL-DISC at the Peachpit online store. Learn more
This guide provides the information you need to prepare for the macOS Support Essentials 10.15 exam. Download